Frequently Asked Questions
At Aursha, we believe in providing a seamless shopping experience to our customers. Whether you’re curious about our products, order process, or policies, we’re here to help! Below are some of the most commonly asked questions to assist you. If you need further assistance, feel free to reach out to our customer support team.
At Aursha, we specialize in high-quality, stitched apparel that blends traditional craftsmanship with modern design. Our collections include everyday wear, formal attire, and statement pieces, all tailored to perfection.
We use only premium-quality fabrics that are carefully selected for their durability, comfort, and aesthetic appeal. Our materials are sourced responsibly to align with our commitment to sustainability.
We want you to be completely satisfied with your purchase. If you’re not happy with your order, you can return or exchange it within days of delivery, provided the item is unused and in its original condition. For more details, please visit our Returns & Exchanges Policy page.
Yes, we do! Aursha offers international shipping to bring our designs to customers worldwide. Shipping costs and delivery times vary depending on your location.
Absolutely. At Aursha, we are committed to ethical and sustainable practices. Our entire production process is handled in-house, ensuring fair labor practices and minimal environmental impact.
We occasionally run promotions and offer discounts to our loyal customers. To stay updated, subscribe to our newsletter and follow us on social media.
Yes, we do! Visit us to explore our collections in person and experience the Aursha difference.
Aursha is proudly based in [Peco Road, Kot Lakhpat, Township, Lahore], where we handle everything in-house—from design and stitching to quality control and packaging.
You can place an order directly through our website [insert website link] or by visiting our store. For custom orders, feel free to contact us via email or phone, and our team will guide you through the process.
For ready-to-wear items, orders are typically processed and shipped within [insert number] business days. Custom orders may take longer, depending on the complexity of the design. You’ll receive a tracking number once your order is shipped.
To ensure the longevity of your Aursha outfits, we recommend following the care instructions provided on the label. Generally, we advise dry cleaning for delicate fabrics and gentle washing for everyday wear.
Yes, once your order is shipped, you’ll receive a tracking number via email. You can use this number to track your package’s delivery status.
You can reach us via email or call us. Our customer support team is available to assist you with any questions or concerns.
We provide a detailed size guide on our website to help you find the perfect fit. If you’re unsure, feel free to contact us, and we’ll be happy to assist you.